Technology is more effective if it is centered on a businesses needs and goals. A company can have the best technology in the world and still not accomplish what they want. The purpose of an information technology department is to take technology options, create a suitable system, and manage it so that each business process is fast, simple, and reliable. A common problem occurs during the planning and implementation process of systems and system updates. It is mostly due to miscommunication. Business executives know the business functionality and what they are trying to accomplish, but they do not know how the technology is used. Technology leaders and staff are on the opposite end. They know what technology is available and what it can do, but do not thoroughly understand the business processes that will be performed or assisted by the technology. The result is a system that either does not meeting company expectations or has issues such as hardware and software compatibility. How does this happen? Four key components are needed to effectively plan and implement any type of information system. These are component knowledge, system design and planning, and an understanding of business requirements. Business executives and technology leaders do not always have this combined knowledge. When planning a big project, miscommunication is not only possible but guaranteed. You can use a consultation for their additional knowledge and as a mediator.
Improving Communication for Better Technology Solutions
It is important for the technology staff to be involved in business meetings and processes. This will give them a little knowledge on what the company deals with daily and what achievements are desired. Meetings can be scheduled between business executives and technology leaders to discuss new technology trends, the current system, and where improvements could be made. The business aspect could be discussed as well. This open communication can prove to make quite a difference when systems need to be updated or replaced. IT consulting services is another way to improve communication and get everyone working together toward a common goal. A consulting company can evaluate the business requirements, processes, goals, and current technology to determine where changes can be made. They are able to suggest improvements for a current system, redesign specific processes, or help design an entirely new business information system.
How does this help with communication between these two mindsets? A consultant may be better at communicating technological specifications to business executives and can give them a basic understanding of how everything works. From this building block, the technology staff can discuss any current issues and resolutions. The business requirements are transformed into a solution that not only works but meets certain business specifications. After the initial planning, involved executives and technology staff leaders can sit down with the consultant to discuss further issues. IT staff does not have to worry about this initial planning or the implementation. They receive training on the system and can focus on maintaining it. An understanding is developed between these two business groups. Future improvements can then be handled by the consultant or internally without miscommunication issues.
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